GENERAL SUMMARY: Under supervision of the Store Manager, the Key Holder provides secondary support in the operations and activities of the retail store to help ensure maximum revenues and effectiveness.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

Store Operation

• Assist in coordinating the proper processing and separation of incoming donations, outlet merchandise and salvage goods.
• Assist in coordinating used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
• Participates in ensuring production goals are met or exceeded on a consistent basis.
• Assist in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Participates in ensuring that store meets or exceeds sales goals on a consistent basis.
• Assist in ensuring that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assist in affective store operations by opening or closing assigned store as scheduled.
• Assist in ensuring that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Assist in ensuring machinery is in proper working order.

Asset Protection

• Assist in keeping premises clean and free of safety hazards.
• Assist in ensuring that safety procedures are understood and followed by all staff and store employees.
• Assist in ensuring all asset protection matters are reported, investigated and corrected in a timely manner.
• Assist in ensuring proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Assist in ensuring proper cash handling, enforcement of cash register procedures and submission of required reports.

Miscellaneous Duties

• Under supervision of the Store Manager, assist in proper adherence by store staff to Goodwill policies & procedures

Incidental Functions:

• Other related duties as assigned.

QUALIFICATIONS:

• High School Graduate or equivalent.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum one year experience in retail field.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.

• Ability to communicate read and write effectively in English.
• Ability to perform business arithmetic and associated record keeping, i.e. bank deposits.
• Ability to operate cash register.

• Must not present a direct threat to the safety and health of self, others or property.
• Must pass drug screening and criminal background check.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior (limited to seven years prior to this application in state of California).
• Must provide proof of identification and eligibility to work in the United States of America.
• Must be able to perform essential functions of the Key Holder job description with or without reasonable accommodation.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must have reliable transportation.

POSITIONS SUPERVISED:

• None

WORK CONDITIONS/HAZARDS:

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
• Field of work includes office, production area, and store showroom.
• Key Holders are subject to transfer to other locations within the GISVNN system.